Notebook Ownership Program 2022

Frequently asked questions (FAQ)

Purchase and Payment

1.    Who is eligible to enjoy the Notebook Ownership Program 2022?

To enjoy the Program, you must be a student or staff of designated University in Hong Kong (as listed below), register an account at “Notebook Ownership Program 2022” Online Purchase Portal with school email address. During the transaction, you will be required to upload the following document at the time of your purchase for our verification.

Customer	Supporting document
Student	A valid University Student Card in Hong Kong
Staff	A valid University Staff Card in Hong Kong

 

2.    Can I buy AppleCare+ in separate order?

You must purchase AppleCare+ with Mac/iPad in the same order during Program period.

3.    Is there a purchase quota per student/staff?

Each student/staff is entitled to purchase 1 set of any MacBook Air/ MacBook Pro and 1 set of any iPad.

4.    Where can I place an order?

You can visit the online portal at https://hkteducation.com/nop/apple/ and select your university to enter the designated site.

5.    How can I pay for it?

You can pay by the following payment method:

Visa/Mastercard/UnionPay	WeChat Pay (HK/ China)	Alipay (HK/China)	Octopus Card	Tap & Go	Apple Pay	PayMe	BoC Pay	FPS	Credit Card Instalment (12-Month)
ü	ü	ü	ü	ü	ü	ü	ü	ü	Only applicable to Hang Seng Bank and BOC Credit Card

 

6.    What should I do if my quota is locked even though I have not placed the order?

You can log-out first and log-in again after 15-min.

7.    Can I amend / cancel the order?
 Any amendment made within seven (7) days from the date of order confirmation shown on collection note, an administrative fee HK$300 will be charged.  Any amendment after seven days from the date of order confirmation shown in collection note is not acceptable. No order cancellation or refund is allowed upon order confirmation.

Goods Collection Arrangement

1.    When can I collect the purchased items?
You can select the collection period (estimated time: around 4 weeks starting from the purchase date) when placing an order. The collection date will be shown in the collection note.

2.    Where can I collect the purchased item?

When you place order, you can select one of the below pickup locations to pick up your purchased item within the collection period.

 

Pickup Location List	Order Pickup Hours*
Hong Kong Island
csl Shop Shop 8, G/F & 1/F, Sun Kong House, 2J –Q Sai Yeung Choi Street South, Mongkok, Kowloon	Mon – Sun & public holidays (12:00 – 20:00)
HKT Service Center  24/F West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan	Mon - Sat (12:00 - 19:00)  Sun & Public Holidays: Close
Kowloon
csl shop Shop 8 on G/F, Sun Kong House, 2J-2Q Sai Yeung Choi Street South, Mongkok, Kowloon	Mon – Sun & public holidays (12:00 – 20:00)
HKT Service Center  3/F Hermes House, 10 Middle Road, Tsimshatsui, Kowloon	Mon - Sat (12:00 - 19:00)  Sun & Public Holidays: Close
New Territories
csl shop Shop A, G/F, Chek Wing Court, No. 175 Castle Peak Road, Yuen Long, New Territories	Mon – Sun & public holidays (12:00 – 20:00)
HKT Service Center  Unit Nos. 1720-21, Level 17, Tower II, Grand Central Plaza Shatin	Mon - Sat: (12:00 - 19:00)  Sun & Public Holidays: Close

 

* We reserve the right to change the collection hours and pickup locations without prior notice. For enquiry of operating hours, please call HKT Customer Service Hotline 1000.

3.    What documents do I need to prepare when collecting the purchase item? 

You are required to pick up the purchased item at the date and location specified on the Collection Note. You are required to bring the ORIGINAL COPY of the following supporting documents upon collection for identity verification.

 

Customer	Documents required upon pick up the purchased items
Student	i.        A valid University Student Card in Hong Kong      ii.        Collection Note
Staff	ii.        A valid University Staff Card in Hong Kong     iii.        Collection Note

 

4.    Can I authorize my family members or friends to collect the purchased item?

If you are not available to pick up the purchased item during the collection period, you can authorize a third party to pick up the purchased item on your behalf. The authorized person must present your signed Authorization Form, the Collection Notes, and photocopy of your above-mentioned documents and the identity document for verification. The Authorization Form can be downloaded from web-site.

5.    What would happen if I can’t pick up the purchased item during the collection period?

The order will be forfeited if the purchased items have not been picked up within one month from the collection period stated in Collection Note.

6.    Can I select delivery service?

You can select a paid delivery service with a delivery charge of HK$85 per order. The paid delivery service is only applicable to premises in Hong Kong. The delivery service is not available to remote or restricted areas (such as Sha Tau Kok) and such other locations as we may indicate from time to time.  The usual delivery charge is HK$85 per order, but delivery charge to Lantau Island (except Tung Chung) and other outlying islands is HK$550 per order and delivery charge to Tung Chung and Ma Wan is HK$180 per order.  On top of the delivery charge, there will be a surcharge of HK$50 per level for delivery to buildings without lift. 

Goods Collection Arrangement during Tropical Cyclone Warning & Rainstorm Signal

1.    What I can do if I encounter a Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning at the campus roadshow or collection day?

We will make the corresponding arrangements according to the followings:

Tropical Cyclone Warning Signal / Rainstorm Warning Signal	Collection Arrangement
Tropical Cyclone Warning Signal No. 8 or above	1.    If the Tropical Cyclone Warning Signal No. 8 or above has been hoisted before the HKT Shops’ operating hours mentioned above, or the Tropical Cyclone Warning Signal No. 8 or above is hoisted during the HKT Shops’ operating hours mentioned above, the HKT Shops will be closed.   2.    Until the Tropical Cyclone Warning Signal No. 8 to No.3 or below, and there is still three (3) hours or more before closing hours mentioned above, the HKT Shops will resume business within three hours after the Tropical Cyclone Warning Signal No. 8 is lowered.   3.    Upon the announcement of “extreme condition 極端情況” by the Government, and there is still three (3) hours or more before closing hours mentioned above, the HKT Shops will resume business within three hours after the extreme condition announcement cancelled.
Black Rainstorm Warning	1.    If the Black Rainstorm Warning is issued before the HKT shops’ operating hours mentioned above, the HKT shops’ will be closed. When the Black Rainstorm Warning is cancelled, if there is still three (3) hours or more before closing hours mentioned above, the shops will resume business within three hours after the Black Rainstorm Warning is cancelled. 2.    If the Black Rainstorm Warning is issued during the HKT shops' operating hours mentioned above, the HKT shops will continue to operate.

 

If you encounter a Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning at the last day of the collection period, you may collect the Goods at the same HKT Shop the next day. The order will be forfeited if the Goods have not been picked up within one month from the collection period stated in Collection Note.

7 Day Exchange Service

1.    What should I do if I find defects on the Goods after collection?

Within 7 days from the date of delivery / collection / receipt (or deemed delivery / collection / receipt) (as the case may be, depending on the method of pickup of the Goods) of the Goods (applicable to Mac and iPad only), you may be eligible to enjoy a one-time exchange service if, and only if, the Goods are found to be defective due to the following situations:  

o    Does not boot;  

o    No power; 

o    Battery (if applicable) does not charge or does not hold charge; 

o    No video; 

o    Internal input device failure (i.e. internal keyboard not responding); and/or 

o    Other hardware failure preventing basic operations of the Goods  

Please bring the defective Goods to Apple Store’s Genius Bar for checking.  If Apple finds the Goods to be defective due to one or more situations listed in above, Apple will issue a Work Authorization Order to you.  Any request for an exchange of the defective Goods will be subject to our approval.  We will only proceed with exchanging the defective Goods upon your presentation to us of a Work Authorization Order so issued by Apple.  We may also request for such other supporting evidence (such as videos and photographs) for our verification.