HKT education - Education Offers

Frequently asked questions (FAQ)

 

Eligibility

1.       Who is eligible to enjoy the Education Offers?

To enjoy the Programme, you must be a student or staff of an eligible institution and become a registered member under the Education Offers Portal. To make a purchase, you will be required to upload the following document at the time of your purchase for our verification:

	Portal 1 Privilege Zone for Mac, iPad & other Apple Accessories	Portal 2 Over 35 Brands | Privilege Zone with Over 1,000 Products
Eligible customer	Tertiary Students; Staff of an eligible education institution	Kindergarten Students; Primary Students; Secondary Students; Tertiary Students; Staff of an eligible education institution
Supporting documents	Valid Student Cards; Valid Staff Cards	Valid Student Card; Student Handbook (only applicable to kindergarten students); Valid Staff Cards

 

2.      How long is the account valid?

The account is valid from the day you completed the registration till 31 December of that year.

 

3.      Any designated email requirement in creating the account?

	Portal 1 Privilege Zone for Mac, iPad & other Apple Accessories	Portal 2 Over 35 Brands | Privilege Zone with Over 1,000 Products
Kindergarten Student	NA	Can register with any email
Primary Student
Secondary Student
Tertiary Student	Must register with school email
Staff	Must register with school email

 

4.      Are there any age restrictions for applying for an account? 
There are no restrictions. However, students under the age of 18 must have their parents apply on their behalf. When filling in the registration details, please provide the student’s name, school, and other required information as usual, but be sure to tick the “Below 18” option and read the relevant additional terms. The remaining registration and purchasing steps are the same as those for general customers. 

 

5.      Is there a purchase quota per student/staff?

Please refer as below. In case customer would like to check their existing quota, please contact customer service for support.

	Portal 1 Privilege Zone for Mac, iPad & other Apple Accessories	Portal 2 Over 35 Brands | Privilege Zone with Over 1,000 Products
Quota Limit	·       Mac Desktop (iMac, Mac Studio & Mac Pro): One (1) may be purchased per year ·       Mac mini: One (1) may be purchased per year ·       MacBook: One (1) may be purchased per year ·       iPad: Two (2) may be purchased per year ·       Accessories (only for Apple Pencil, iPad Keyboard, Studio Display & Pro Display XDR): Total Two (2) accessories with Education Pricing may be purchased per year	If there is no mention in the categories below, there will be no purchase quota. ·       Mobile per Brand: Three (3) ·       Notebook per Brand: Three (3) ·       Tablet per Brand: Three (3) ·       Watch per Brand: Three (3)

 

Purchase and Payment

1.          Where can I view the products offers and place an order?

	Portal 1 Privilege Zone for Mac, iPad & other Apple Accessories	Portal 2 Over 35 Brands | Privilege Zone with Over 1,000 Products
Link	https://www.hkteducation.com/education_offers/1/ select your affiliated institution to enter the designated portal site.	https://www.hkteducation.com/education_offers/2/

 

Some of the product offers are only viewable after logged in, therefore you are strongly advised to create an account and login to get a comprehensive shopping experience.

 

2.          How can I pay for it?

You may select the following payment method:

VISA, Union Pay, Mastercard, WeChat Pay (Hong Kong / China), Alipay (Hong Kong / China), Tap & Go Mastercard card, Apple Pay, PayMe, BoC Pay and FPS for payment.

 

3.          What should I do if my quota is locked even though I have not placed the order?
You can log-out first and log-in again after 15-min.

 

4.          Can I amend / cancel the order?
Any amendment made within seven (7) days from the date of order confirmation shown on collection note, an administrative fee HK$300 will be charged.  Any amendment after seven days from the date of order confirmation shown in collection note is not acceptable. No order cancellation or refund is allowed upon order confirmation.

 

Goods Collection Arrangement

1.       When can I collect the purchased items?
It depends on the stock status and varies among different products, by estimation it takes around 4 weeks starting from the purchase date when placing an order. You can select the collection period during checkout, and the collection date will be shown on the collection note.

2.       Where can I collect the purchased item?

·       Paid delivery service is only available in Portal 1. No delivery service will be provided in Portal 2. Any given delivery times cannot be guaranteed.

·        You may choose the date and any of the following designated pickup locations to collect the Goods when ordering online. For the pickup locations, please refer to https://www.hkteducation.com/education_offers/promotions#pickuppoint. The collection hours are Monday to Sunday and Public Holidays from 12:00 to 20:00.

* We reserve the right to change the collection hours and pickup locations without prior notice. For enquiry of operating hours, please call HKT Customer Service Hotline 1000.

3.       What kind of document do I need to present upon collection? 

You are required to pick up the purchased item on the date and at the selected pickup location written on the Collection Note. Please bring along the ORIGINAL COPY of the following supporting documents upon collection for identity verification.

Customer	Documents required upon pick up the purchased items
Students	i.            Valid Student Cards/Student Handbook (only applicable to kindergarten students)        ii.            Collection Note
Staff	ii.            Valid Staff Cards      iii.            Collection Note

 

4.      Can I authorise my family members or friends to collect the purchased item?

If you are not available to pick up the purchased item during the collection period, you can authorise a third party to pick up the purchased item on your behalf. The authorised person must present the ORIGINAL COPY of Authorisation Form signed by you, the Collection Note, and the photocopy of your above-mentioned Student Card / Staff Card / Student Handbook (only applicable to kindergarten students) and his/her own identity document for verification. The Authorisation Form can be downloaded from the Portals.

 

5.      What would happen if I can’t pick up the purchased item during the collection period?

The order will be forfeited if the purchased items have not been picked up within one month from the collection period stated in Collection Note.

6.      Can I select delivery service?

·       This service is only available in Portal 1. No delivery service will be provided in Portal 2.

·       This service is available to designated areas in Hong Kong. For regions outside Hong Kong, paid or free delivery services are not available. The delivery service is not available to other outlying islands remote or restricted areas (such as Sha Tau Kok) and such other locations as we may indicate from time to time. The usual delivery charge is HK$160 per order, but delivery charge to Lantau Island (except Tung Chung) and other outlying islands is HK$820 per order and delivery charge to Tung Chung and Ma Wan is HK$340 per order. On top of the delivery charge, there will be a surcharge of HK$50 per level for delivery to buildings without lift. During the Promotional Period, purchase of iMac under the Programme to enjoy delivery service for free. Items purchased under the same invoice are eligible for free delivery. Such free delivery service is available to designated areas in Hong Kong and not applicable to Tung Chung, Ma Wan, Lantau Island and other outlying islands remote or restricted areas (such as Sha Tau Kok).

Goods Collection Arrangement during Tropical Cyclone Warning & Rainstorm Signal

1.       What I can do if I encounter a Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning at the campus roadshow or collection day?

We will make the corresponding arrangements according to the followings:

Tropical Cyclone Warning Signal / Rainstorm Warning Signal	Collection Arrangement
Tropical Cyclone Warning Signal No. 8 or above	1.    If the Tropical Cyclone Warning Signal No. 8 or above has been hoisted before the HKT Shops’ operating hours mentioned above, or the Tropical Cyclone Warning Signal No. 8 or above is hoisted during the HKT Shops’ operating hours mentioned above, the HKT Shops will be closed.   2.    Until the Tropical Cyclone Warning Signal No. 8 to No.3 or below, and there is still three (3) hours or more before closing hours mentioned above, the HKT Shops will resume business within three hours after the Tropical Cyclone Warning Signal No. 8 is lowered.   3.    Upon the announcement of “extreme condition 極端情況” by the Government, and there is still three (3) hours or more before closing hours mentioned above, the HKT Shops will resume business within three hours after the extreme condition announcement cancelled.
Black Rainstorm Warning	1.    If the Black Rainstorm Warning is issued before the HKT shops’ operating hours mentioned above, the HKT shops’ will be closed. When the Black Rainstorm Warning is cancelled, if there is still three (3) hours or more before closing hours mentioned above, the shops will resume business within three hours after the Black Rainstorm Warning is cancelled. 2.    If the Black Rainstorm Warning is issued during the HKT shops' operating hours mentioned above, the HKT shops will continue to operate.

 

If you encounter a Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning at the last day of the collection period, you may collect the Goods at the same HKT Shop the next day. The order will be forfeited if the Goods have not been picked up within one month from the collection period stated in Collection Note.